FAQs – Frequently Asked Questions

Orders and Payments

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete the purchase.

Q: What payment methods do you accept?

A: We accept major credit/debit cards, PayPal, and other secure online payment methods. You can view the full list of options at checkout.

Q: Can I cancel or modify my order after placing it?

A: Orders can be modified or canceled within a limited timeframe after purchase. Please contact our customer support team as soon as possible for assistance.

Q: Will I receive a confirmation after placing an order?

A: Yes, you will receive an email confirmation with your order details shortly after completing your purchase.

Shipping and Delivery

Q: How long does shipping take?

A: Shipping times vary depending on your location and the shipping method selected. Estimated delivery dates are displayed at checkout.

Q: Do you offer international shipping?

A: No, we are currently shipping to all states of India Only. But we will soon be shipping to many countries worldwide..

Q: How can I track my order?

A: Once your order ships, you’ll receive a tracking number via email. You can use this to track your shipment on our website or the courier’s website.

Q: What should I do if my package is delayed or lost?

A: If your package is delayed or you suspect it’s lost, contact our customer support team, and we’ll help resolve the issue.

Returns and Refunds

Q: What is your return policy?

A: We offer hassle-free returns within 7 days of delivery. Items must be unused and in their original packaging. For more details, visit our Returns Policy page.

Q: How do I initiate a return?

A: To start a return, contact our customer support team or use the return request feature in your account. We’ll provide instructions and a return shipping label if applicable.

Q: When will I receive my refund?

A: Refunds are processed within 7-10 business days after we receive the returned item. You’ll be notified once the refund is issued.

Account and Support

Q: Do I need an account to shop?

A: Yes, you need to register and verify your email to purchase any product.

Q: How can I contact customer support?

A: You can reach our support team through email, whatsapp, or our Contact Us page. We’re here to assist you Monday through Friday, 10 AM - 6 PM (Indian local time).

Products and Availability

Q: Are your products in stock?

A: We do our best to keep products in stock. If an item is unavailable, the product page will indicate it as “Out of Stock” or “Pre-order.”

Q: How do I know if a product is right for me?

A: Each product page includes detailed descriptions, specifications, and customer reviews to help you make an informed decision. If you have additional questions, our support team is happy to help.

Promotions and Discounts

Q: Do you offer discounts or promo codes?

A: Yes! We regularly share discounts, promotions, and exclusive offers. Also you can use promo code shared by any of our consultants who have partnered with GEMSGATOR

Q: Can I use multiple promo codes on one order?

A: Unfortunately, only one promo code can be applied per order.

Q: How do I apply a promo code?

A: Enter your promo code during checkout in the designated field, and the discount will be applied to your total.