Effective Date: 02-02-2025

Your satisfaction is important to us. This Return Policy outlines the terms under which you may return products purchased from www.gemsgator.com.

1. Eligibility for Returns

• Products must be returned within 5 days of delivery.
• The product must be unused, undamaged, and in its original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

• Customized or personalized products
• Items marked as final sale
• Products that have been tampered with or altered

3. Return Process

• Contact our customer service team at contact.gemsgator@gmail.com or +91 8951538624 to initiate a return.
• Provide your order details and reason for return.
• We will provide you with a return authorization and instructions on how to ship the item back.

4. Refunds

• Refunds will be processed within 7 days of receiving the returned product.
• Refunds will be issued to the original payment method used at the time of purchase.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Damaged or Defective Products

• If you receive a damaged or defective product, please contact us immediately at contact.gemsgator@gmail.com or +91 8951538624.
• We may require photos or other evidence of the damage/defect.
• A replacement or refund will be provided as appropriate.

6. Exchanges

• We offer exchanges for eligible products. Please contact us to discuss your exchange options.

7. Contact Us

If you have any questions or concerns about our Return Policy, please reach out to us at:

• Email: contact.gemsgator@gmail.com
• Phone: +91 8951538624

Thank you for shopping with Gemsgator . We appreciate your business!